Answer both Question.Identify and analyze a specific service encounter in your organization(Devereux Foundation). Be sure to address all of the service encounter elements identified by Bordoloi et al. (2019). Discuss your top 2-3 and how this is shaping your thinking regarding enterprise management. 400 wordsDevelop a current state value stream map for a service of your choice at your organization(Devereux Foundation). Reflect on the challenges encountered when developing the value stream map. Integrate into your discussion concepts, programs, and models from prior weeks as appropriate.
